Privacy Policy

Privacy Policy

Effective date: July 4, 2026

The Consignory ("we," "our," or "us") provides tools for vintage and consignment shops, consignors, and customers to manage shop access, intake, inventory, holds, purchase requests, and related communications. This Privacy Policy explains how we collect, use, share, and protect information when you use The Consignory website, mobile app, and related services.

Boutique owners are responsible for the personal information they collect from their consignors and customers through The Consignory. The Consignory processes this information to provide the requested services.

Information We Collect

We may collect the following categories of information:

• Account information, such as name, email address, phone number, username, and profile details.
• Shop information, such as boutique name, address, hours, website, social handles, staff, and setup details.
• Consignor and customer information, including consignor requests, relationship status, and contact details.
• Inventory information, such as item titles, brands, categories, sizes, condition, pricing, notes, tags, photos, QR codes, hold state, purchase state, and assigned consignors.
• Transaction-related information, such as hold deposits, purchase requests, refund status, payment identifiers, and payment processing metadata.
• Appointment and intake information, including appointment times, intake decks, review decisions, and customer-provided item details.
• Form and agreement records, such as the date and time you accept our Terms or submit a form, your IP address, and browser or device information associated with the submission.
• Technical, diagnostic, and limited usage information, such as device details, log data, app activity, and information used to improve reliability, performance, and security.

How We Use Information

We use information to:

• Provide, maintain, and improve The Consignory.
• Create and manage customer, consignor, owner, and staff accounts.
• Verify user identity, authenticate accounts, and help secure account access.
• Help boutiques manage inventory, intake, appointments, holds, purchase requests, refunds, and customer communication.
• Process payments, payment holds, refunds, Stripe Connect setup, and related payment records.
• Display inventory, storefront, consignor, and request information to the users who need access to it.
• Send operational messages, such as account, invite, request, appointment, inventory, hold, purchase, refund, email, and push notifications.
• Detect, prevent, and troubleshoot abuse, fraud, security incidents, and service errors.
• Maintain records of form submissions and Terms acceptance for security, recordkeeping, and agreement enforcement.
• Comply with legal, accounting, tax, regulatory, and App Store requirements.

How Information Is Shared

We share information only as needed to provide and operate the service:

• With boutiques and their authorized staff so they can manage shop operations, inventory, intake, consignors, holds, purchase requests, and refunds.
• With customers and consignors when needed to show relevant inventory, request, appointment, or account information.
• With payment processors, including Stripe, to support payments, connected accounts, refunds, and payment compliance.
• With service providers that help us host, store, secure, monitor, email, and operate the service, including Supabase for database and authentication services, DigitalOcean for hosting and infrastructure, Stripe for payments, and email or notification providers.
• When required by law, legal process, safety needs, fraud prevention, or to protect the rights of The Consignory, users, boutiques, or others.

Service providers are authorized to access information only as necessary to perform services on our behalf and are expected to protect it appropriately.

Payments

Payment information is processed by Stripe. The Consignory does not store full credit card numbers. We may store payment status, Stripe identifiers, refund status, tax metadata, and related records needed to operate holds, purchases, refunds, support, and accounting workflows.

Website Cookies and Local Storage

The Consignory website may use cookies, local storage, or similar technologies to maintain sessions, improve performance, remember preferences, understand usage, and help secure the website and admin tools.

Authentication and Notifications

We use authentication services to verify user identity and secure accounts. We may send service-related emails, in-app notices, and push notifications for account activity, staff invites, intake, appointments, inventory updates, consignor requests, holds, purchase requests, refunds, and other operational events. You may be able to manage certain notification preferences through your device or app settings.

Photos and Inventory Content

Inventory photos, intake deck photos, item descriptions, categories, sizes, condition, notes, and related item details may be visible to boutique owners, authorized staff, relevant consignors, customers, and storefront viewers depending on item status and account permissions.

Data Retention

We keep information for as long as needed to provide the service, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and support boutique accounting, inventory, and refund history. Some records may be retained after account deletion when required for legal, payment, tax, fraud prevention, or legitimate business reasons.

Account Deletion

You may request account deletion through the mobile app. You can also contact us using the support information below. We may need to retain certain transaction, inventory, payment, security, or legal records as described in this policy. Deleted accounts may have identifying information removed or deactivated while transaction records are retained when legally required or needed for payment, tax, fraud prevention, dispute, accounting, or legitimate business purposes.

Your Privacy Choices and Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. You may also ask questions about how your information is used or shared. To make a privacy request, contact us using the support information below. We may need to verify your identity before completing certain requests.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no electronic storage or transmission method is completely secure, so we cannot guarantee absolute security.

Children

The Consignory is not directed to children under 13. If you believe a child provided us personal information, contact us so we can review and delete it where appropriate.

Changes To This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide additional notice through the app, website, or email.