Support

Support

Last updated: July 4, 2026

Need help with The Consignory? Email us and include the account email, boutique name if applicable, a short description of the issue, and screenshots if they would help.

Response Time

We typically respond to support requests within 1-2 business days.

Helpful Details To Include

• Your role: customer, consignor, boutique owner, or staff member.
• The boutique name, if the issue is tied to a store.
• The item, hold request, purchase request, appointment, or deck involved.
• The device type and app version if you are reporting an app issue.
• Whether the issue involves payment, refund, login, inventory, photos, or notifications.
• If you are reporting a bug, include the steps that led to the issue if possible.

Account and Privacy Requests

Account deletion can be requested in the mobile app. You can also email [email protected] for account, privacy, or data questions.

Payments and Refunds

For boutique purchases, holds, returns, or refund decisions, contact the boutique first. The Consignory can help investigate payment processing issues, technical errors, or support records when needed.