Support

Support

Last updated: July 31, 2026

Signed-in users can open Help & Support from Account Settings or Shop Settings to submit a private support ticket, attach a screenshot, and keep replies together in the app. If you cannot sign in, email us using the address below.

Response Time

We typically respond to support requests within 1-2 business days.

Helpful Details To Include

• Your role: customer, consignor, boutique owner, or staff member.
• The boutique name, if the issue is tied to a store.
• The item, hold request, purchase request, appointment, or deck involved.
• The device type and app version if you are reporting an app issue.
• Whether the issue involves payment, refund, login, inventory, photos, or notifications.
• If you are reporting a bug, include the steps that led to the issue if possible.

Do not include passwords, verification codes, full payment card numbers, or identity documents in a ticket or screenshot.

Account and Privacy Requests

Account deletion can be requested in the mobile app. You can also email [email protected] for account, privacy, or data questions.

Payments and Refunds

For boutique purchases, holds, returns, or refund decisions, contact the boutique first. The Consignory can help investigate payment processing issues, technical errors, or support records when needed.