Terms of Service

Terms of Service

Effective date: August 7, 2026

These Terms of Service govern your access to and use of The Consignory website, mobile app, and related services. By using The Consignory, you agree to these Terms.

Who Uses The Consignory

The Consignory provides software tools for vintage and consignment shops, boutique staff, consignors, and customers. Boutiques use the service to manage intake, inventory, storefront visibility, holds, purchase requests, refunds, appointments, staff access, and related records.

Accounts and Responsibilities

You must be legally capable of agreeing to these Terms. If you use The Consignory for a boutique or another organization, you represent that you have authority to accept these Terms on its behalf.

You are responsible for the accuracy of the information you provide, the security of your login credentials, and activity that occurs under your account. Boutique owners are responsible for managing staff access, shop information, inventory records, customer relationships, consignor records, and compliance with their own business obligations.

Boutique Sales and Inventory

The Consignory is a software platform. Boutiques are responsible for the items they list, item descriptions, pricing, availability, condition, taxes, customer service, fulfillment, returns, refunds, and any agreements with consignors or customers. The Consignory is not the seller of boutique inventory unless we expressly state otherwise.

Boutiques are independent businesses. Nothing in these Terms creates an employment, agency, partnership, joint-venture, or franchise relationship between a boutique and The Consignory, and a boutique may not make commitments on our behalf.

Payments, Holds, Purchases, and Refunds

Storefront card payments are processed for the boutique through the provider it selects and connects. Consignory card checkout currently uses Stripe or Square. When Shopify controls a boutique's inventory, a boutique may offer either its Shopify-hosted checkout or a Consignory purchase request using card, cash, or Venmo. Shopify confirms the final price, discounts, tax, fulfillment choices, and order total only when the customer selects Shopify checkout. The boutique is the seller for all of those transactions and is responsible for provider fees, payouts, negative balances, disputes, chargebacks, taxes, fulfillment, refund decisions, customer service, and compliance with the provider's terms and applicable payment rules. The Consignory does not hold boutique storefront funds. The Consignory subscription charged to a boutique is separate from its customer storefront payments.

Hold fees and Consignory purchase requests may be managed in the app while the boutique's selected payment connection is available and eligible. For Shopify-controlled inventory, holds offered through The Consignory are free. Starting a non-Shopify purchase request or free hold temporarily reserves the connected inventory in Shopify so another customer cannot buy the same unit. A completed local sale consumes that reserved unit; a declined, cancelled, released, or expired request returns it to availability. Those local requests do not create Shopify orders. The boutique is responsible for confirming cash or Venmo receipt, fulfilling the sale, and keeping its accounting and tax records complete.

Shopify-hosted orders, cancellations, fulfillment, tracking, and refunds are managed in Shopify; signed Shopify updates synchronize payment, cancellation, refund, and related inventory states back to The Consignory. Fulfillment and tracking remain managed in Shopify. A local Shopify checkout attempt does not cancel or refund an order already completed in Shopify.

A paid hold fee pays for temporarily reserving an item. It is separate from the item's purchase price, and The Consignory does not apply it toward a later purchase. Before a customer requests a paid hold, the app displays the fee, applicable tax calculated at checkout, and the boutique's written hold policy. Unless applicable law requires otherwise, refund eligibility is governed by the boutique policy shown when the hold is requested. For paid holds, each request stores immutable snapshots of that policy and the hold-fee terms accepted at the time of the request, together with their effective version and integrity hashes.

A hold reserves an item's availability only. It does not guarantee or freeze the item's purchase price. A boutique may change the item's regular price or apply or remove a discount while the hold remains active, except that Shopify-controlled prices and availability must be changed through Shopify. The price displayed when the customer completes a later merchandise purchase is the price that applies to that purchase.

Boutiques may describe refund eligibility, cancellation deadlines, no-show treatment, and similar operational terms in their hold policies. A boutique may not use its policy to represent an in-app hold fee as a credit toward the item's purchase price. Merchandise purchases are separate transactions.

Fulfillment

A boutique may offer pickup, manual shipping, or the pickup and shipping methods available through its Shopify-hosted checkout. For a manual shipping request, the customer provides a US shipping address and the boutique enters the shipping charge and sales-tax amount. The Consignory calculates the quoted total from those boutique-provided amounts and the applicable item price and discount. No payment is initiated for that request until the boutique sends the quote and the customer chooses to pay it.

The boutique, not The Consignory, determines and is responsible for the accuracy and legal sufficiency of shipping charges, sales tax, carrier selection, delivery timing, packaging, fulfillment, returns, refunds, and any shipment restrictions. Tracking information is optional and is supplied by the boutique. Customers must review the address, fulfillment details, and final total before paying. The Consignory facilitates the boutique's existing fulfillment process and does not act as a carrier or guarantee delivery.

Consignor and Customer Communications

When a customer requests to become a consignor for a boutique, the customer's email and phone number are shared with that boutique so the boutique can contact them about the consignor relationship. Boutiques are responsible for using shared contact information appropriately and in compliance with applicable laws.

Acceptable Use

You agree not to use The Consignory to:

• Violate laws, payment rules, intellectual property rights, privacy rights, or third-party rights.
• Upload false, misleading, fraudulent, abusive, or harmful content.
• Sell or promote prohibited, unsafe, counterfeit, stolen, or unlawful goods.
• Attempt to access accounts, stores, data, systems, or payment flows without authorization.
• Interfere with the security, reliability, or operation of the service.

Content and Photos

You represent that you have the rights needed to upload inventory photos, shop content, item details, comments, and other content to The Consignory. You grant us permission to host, display, process, and transmit that content as needed to provide the service.

Service Changes and Discontinuation

The Consignory may modify, suspend, discontinue, or remove features or the entire service at any time, with or without notice, subject to applicable law. We are not obligated to continue providing any specific feature or to operate the service indefinitely.

Beta Features

Some features may be offered as beta, preview, experimental, or early access features. These features may contain bugs, change without notice, or be discontinued.

Data Backup Responsibility

While The Consignory takes reasonable measures to protect stored information, users are encouraged to maintain copies of records they consider especially important. We cannot guarantee that data will never be lost, corrupted, or unavailable.

Service Availability

We work to keep The Consignory available and reliable, but we do not guarantee that the service will always be uninterrupted, error-free, or available at all times. We may update, suspend, or discontinue parts of the service as needed.

Disclaimers and Limitation of Liability

The Consignory is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted operation. To the fullest extent permitted by law, The Consignory will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption. These disclaimers and exclusions do not limit rights or remedies that cannot lawfully be limited or excluded.

Termination

We may suspend or terminate access to The Consignory if we believe an account violates these Terms, creates risk, violates law or payment requirements, or may harm the service, users, boutiques, or others.

Changes To These Terms

We may update these Terms from time to time. We will update the Effective Date whenever these Terms change. If we make material changes, we may provide additional notice through the app, website, or email.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Entire Agreement

These Terms constitute the entire agreement between you and The Consignory regarding your use of the service and supersede any prior or contemporaneous agreements or understandings relating to the service.

If a provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.